Agreement

订单提交事项（代购/代付/代运）：

代购/代付：

1.1 代购订单务必备注完整的产品选项 （颜色，尺寸等），任何因资料不完整而造成的误差，索赔将不受理

     Our company are not responsible for any submitted mistake on detail such as: sizes,color and so on .

1.2 勿用淘宝/天猫/1688手机链接下单，任何误差，索赔将不受理

     Client are advised to not using APP link to submit order . Original link required.

1.3 若是定制商品，请自行联系卖家洽谈后，备注在订单备注格子内，任何误差，索赔将不受理

     Kindly confirm custom item info from seller before submit order and stated the info when submit order.

1.4  申请代付需与卖家确认款项事宜再向我司申请，我司付款后将不负责任何误差，索赔将不受理

      Kindly confirm payment amount , item detail with your seller before submit order. Our company are not responsible for any           compensation once payment being made .

代运：

1.5 任何包裹订单提交后的信息修改，加单，合并或任何要求，将不受理

     Any changes on parcel detail , add on or combine order are not allowed.

1.6 敏感以普货提交的运费将不退回，请务必在付款前确认好无误

    Any sensitive parcel submitted as normal parcel are not allowed. No compensation being given.

签收包裹包装事项：

2.1  签收时发现包装有异常，请拒收 或 在签收单上备注“被拆包过”再让快递员签字确认

      Client are advised to reject any problem parcel such as trace of parcel being unbox.

2.2  包裹包装上的任何问题，请在签收日当天（工作日 ）立即通知客服，过后通知将不受理

      Kindly inform our customer service on the day parcel being receive for any problem parcel. Your cases will not being accepted if our customer service do not receive your complain on the day parcel being receive.

2.4  若发现包裹有问题，请在打开包裹前，拍照(4 个角度:前后左右上下) 通知客服

      Client are advised to inform our customer service by taking picture of every angle of the parcel , surface,bottom,left and right before open the parcel .

2.5  请提供收到货物的重量，并且拍下称上重量的图片

      Kindly inform our customer service the picture of the weight of the parcel also.

货物遗失：

3.1   包裹里的漏发或遗失，请在签收包裹后的3 天内通知客服，过后通知将不受理

       Kindly inform our customer service for any losses within 3 days once parcel received .Your cases will not being accepted if our customer service do not receive your complain within 3 days parcel being receive.

3.2   请提供客服，遗失的货物订单交易截图和快递单号

       Kindly inform our customer service the tracking number and item pic screenshot for the losses item.

3.3   代运服务，请自行联系卖家查询：卖家漏发，分装包裹或使用两个快递发货等等

       For Client who uses our shipment service only ,kindly check with your seller.

3.4   如因卖家未做好货品包装造成运输中导致货品损坏，本司与快递公司将不予承担任何责任与赔偿。

       Our company are not responsible for any damage or losses while delivery due to incomplete packaging

拒绝：

4.1  代购，1个快递单号无法分开包装到不同运单

      Separate packing from 1 tracking number are not allowed.

4.2  每个运单只提交1 个运输方式，如需2种不同运输方式，请分开提交

      Only 1 shipment method allow for each order submitted.

4.3  运单提交后，不被允许改单, 合并，或取消部分的货

     Any changes on detail , combine or cancel are not allowed once order submitted.

存仓有效期及保障 :

5.1 货物在中国/马来西亚仓库，90天后无人认领自动弃货

     Item will be treated as ‘Abandoned goods’ once the item are not being submit delivery shipment after 90 days arrived China warehouse.

索赔单位与鉴定:

6.1  索赔程序将参考图表 6.1.1 为鉴定标准处理索赔

      All compensation process will be follow chart 6.1.1 as investigation standard.

6.2  索赔数额将根据会员等级图表 6.2.1 为鉴定标准

      All compensation amount will be follow membership level on chart 6.2.1 as standard .

6.3  索赔数额将不包含代购费，GST以及海运和空运运费

      All compensation are not included service charge , GST , delivery fees.

6.4 每票运单最高赔偿 RM100

       Maximum compensation per parcel RM100

我司范围以外的问题:

7.1 一切干涉卖家与快递公司的问题，我司不负责处理

    Our company will not responsible on any issue that occur by seller or delivery company.

7.2 快递/物流送到我司的包裹我司只对外包装没问题，没破损的包裹进行签收

    Our company will only accept parcel by outer packing inspection.

7.3 如遇天气问题航班延迟，或者海关严查等不可抗力因素，送货日期会有所推迟，本司与快递公司将不予承担任何责任与赔偿。

    Our company will not responsible on any issue such as delay due to weather , airflight ,custom efficiency .

我司以上条规与协议的如有更改，恕不另行通告

Terms and Conditions are subject to change without notice.

TERMS AND CONDITIONS OF SERVICE

1. Shipper’s Obligations

Shipper is responsible to ensure each item in the shipment is properly described in the packing list & invoice, acceptable for transport, and properly marked, addressed and packed to ensure safe transportation with ordinary care in handling. Shipper is responsible for all charges, including transportation charges, and possible surcharges, customs and duties assessments including fees related to our prepayment of the same, governmental penalties and fines, taxes and lawyers’ fees and legal costs.

2. Claims of Compensation

Any claims for lost or damaged item must be claimed by the sender or the person authorized in writing by the sender and shall be made according to the following conditions:

• For damaged item, report must be made to the nearest MY Express office within 48 hours from date of acceptance by the receiver; accompanied by proof of damage (e.g. photo).

• For lost item, claim must be made within thirty (30) days from date of posting.

• All claims must be submitted in writing to MY Express and e-mail to myexpress88e@gmail.com, together with proof of posting. Claims are limited to one claim per Shipment settlement of which will be full and final settlement for all loss or damage in connection therewith.

3. Limits of Liability for standard parcel without coverage.

• In the event of parcel lost, MY Express will compensate the sender maximum of RM100/= per parcel or cost of goods, whichever is lower.

• MY Express will not liable for goods damaged during the shipment transits, no compensation will be entertained for such claim.

• Fragile goods will be solely at sender own risk.

4. Inspection

MY Express reserves the right to open and inspect a Shipment without prior notice to Shipper.

5. Shipment Coverage

MY  Express is not liable for any claims of compensation which is contradictory with the item declaration at the time of posting. In order to secure the full value of shipment, Sender has an option to pay 8% security fee to ensure the full coverage of the shipment subjected to the following terms and conditions:

• MY Express does not cover indirect loss or damage cause by delays.

• MY Express will not liable for goods damaged during the shipment transits, no compensation will be entertained for such claim.

• Sender is allowed to secure their shipment value maximum up to RM10,000/= per consignment or product value as stated in the invoice, whichever is lower.

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